Effective Date: March 1, 2026

This provider Code of Conduct (“Code”) establishes the professional and ethical standards expected of all providers who list their services on the SAHA Collective platform (“Platform”). By creating a provider account and listing services on the Platform, you (“provider,” “you,” or “your”) agree to comply with this Code in all interactions with clients and the SAHA Collective community.

These standards are designed to protect client safety, maintain the integrity of the SAHA Collective community, and ensure professional, respectful relationships between providers and clients.

SAHA Collective reserves the right to make changes to this Code of Conduct at any time. 

1. Professional Integrity and Honesty

1.1 Accurate Representation

You agree to provide accurate, truthful, and complete information in your provider profile, including:

• Your professional qualifications, certifications, and credentials
• Your actual years of experience and expertise
• Your areas of specialization and services offered
• Your pricing and fee structure
• Your availability and scheduling information

You must not misrepresent your qualifications, experience, or services in any way. All information in your profile must be kept current and accurate.

1.2 No False Claims or Guarantees

You agree not to:

• Make false, exaggerated, or unsubstantiated claims about your services or their outcomes
• Guarantee specific results or cures, as outcomes vary among individuals
• Make medical diagnoses or prescribe medical treatments (unless you are a licensed healthcare provider)
• Imply that your services can replace professional medical care
• Use misleading or deceptive language in your profile, communications, or service descriptions

1.3 Confidentiality and Privacy

You agree to:

• Maintain strict confidentiality of all client information and communications
• Never disclose client names, contact information, health conditions, or personal details without explicit written consent
• Comply with applicable privacy laws and client privacy expectations
• Keep client records secure and protected from unauthorized access
• Not use client information for marketing, solicitation, or any purpose other than service delivery

2. Professional Conduct and Communication

2.1 Respectful Interactions

You agree to interact with all clients with respect, courtesy, and professionalism, regardless of:

• Race, ethnicity, national origin, or immigration status
• Religion, faith, or spiritual beliefs
• Gender identity or sexual orientation
• Age, disability, or health status
• Socioeconomic status or background
• Political beliefs or viewpoints

2.2 No Harassment or Discrimination

You agree not to:

• Harass, bully, or intimidate clients or other platform users
• Discriminate against clients based on protected characteristics
• Make unwanted sexual advances or comments of a sexual nature
• Send unsolicited communications or spam
• Engage in abusive, threatening, or hostile behavior

2.3 Professional Communication Standards

You agree to:

• Respond to client inquiries promptly and professionally (within 24-48 hours when possible)
• Clearly communicate your rates, availability, policies, and terms of service
• Provide clear information about cancellation policies and refund procedures
• Maintain professional language and tone in all communications
• Use the Platform’s messaging system for initial client contact and scheduling

3. Boundaries and Professional Relationships

3.1 Appropriate Professional Boundaries

You agree to maintain clear professional boundaries with clients and:

• Keep the client-provider relationship professional and focused on service delivery
• Not exploit clients emotionally, financially, or otherwise
• Not pursue romantic or sexual relationships with clients you serve
• Not pressure clients to purchase additional services or products
• Not engage in any form of coercion or manipulation

3.2 Conflict of Interest

You agree to disclose any material conflicts of interest, including:

• Financial interests in products or services you recommend
• Personal relationships with clients
• Situations where your interests may conflict with a client’s best interests

4. Service Quality and Professionalism

4.1 Service Delivery Standards

You agree to:

• Provide services as described in your profile and client agreements
• Honor scheduled appointments or provide reasonable notice of cancellation
• Prepare adequately for sessions and maintain a professional environment
• Listen actively to client needs and concerns
• Provide services to the best of your professional ability
• Follow through on commitments and promises made to clients

4.2 Client Safety and Wellbeing

You agree to:

• Prioritize client safety and wellbeing in all aspects of service delivery
• Ask about health conditions, medications, and contraindications relevant to your services
• Advise clients to consult with licensed healthcare providers for medical concerns
• Stop or modify services if a client reports pain, discomfort, or adverse effects
• Never pressure clients to continue services they wish to discontinue
• Recommend clients seek professional medical help if you suspect serious health issues

5. Financial Practices and Transparency

5.1 Fair and Transparent Pricing

You agree to:

• Clearly display your pricing in your profile
• Disclose all fees, charges, or additional costs before clients commit to services
• Charge only the agreed-upon amount unless the client authorizes additional charges
• Not implement hidden fees or surprise charges
• Honor promotional pricing as advertised

5.2 Refund and Cancellation Policies

You agree to:

• Establish clear, reasonable refund and cancellation policies
• Communicate these policies to clients before service delivery
• Honor refund requests in accordance with your stated policies
• Process refunds promptly if a client is entitled to one
• Handle disputed charges fairly and in good faith

5.3 No Misuse of Payment Information

You agree not to:

• Collect payment outside of the Platform without client consent
• Retain or misuse client payment information
• Charge clients for services not rendered
• Process unauthorized charges or duplicate payments

6. Compliance with Laws and Regulations

6.1 Legal Compliance

You agree to:

• Comply with all applicable federal, state/province, and local laws and regulations as applicable
• Maintain any required licenses, certifications, or permits for your services
• Pay all applicable taxes on income earned through the Platform
• Comply with all consumer protection laws and regulations

6.2 No Illegal Activities

You agree not to use the Platform for any illegal activities, including:

• Fraud, scams, or deceptive practices
• Money laundering or financial crimes
• Distribution of illegal substances or controlled items
• Violation of intellectual property rights
• Any other illegal conduct

7. Platform Use and Community Conduct

7.1 Appropriate Platform Use

You agree to use the Platform only for its intended purpose and not to:

• Harass, threaten, or abuse other users
• Post inappropriate, offensive, or explicit content
• Engage in spam or excessive marketing
• Attempt to manipulate ratings or reviews through fake accounts or payments
• Post false or misleading reviews of other providers
• Scrape, crawl, or extract data from the Platform

7.2 Intellectual Property and Content

You agree to:

• Respect the intellectual property rights of others
• Not infringe on copyrights, trademarks, or other intellectual property
• Only use content you have the right to use in your profile and communications
• Understand that content you post to the Platform may be subject to the Platform’s terms

8. Reviews, Ratings, and Feedback

8.1 Reviews and Ratings Integrity

You agree to:

• Accept reviews and ratings from clients in good faith
• Not retaliate against clients for negative reviews or low ratings
• Not offer incentives or compensation to clients for positive reviews
• Not post fake reviews of your own services
• Respond to negative feedback professionally and constructively

8.2 Responding to Reviews

If you choose to respond to client reviews:

• Respond respectfully and professionally without becoming defensive
• Do not disclose client information in your responses
• Offer to resolve issues directly with the client outside the public review
• Use reviews as a way to improve your services

9. Prohibited Practices

The following practices are strictly prohibited:

• Directing clients off-platform: Attempting to move client relationships off the Platform for any reason
• Fraudulent activity: Any form of fraud, misrepresentation, or deception
• Illegal services: Offering or providing any services that are illegal
• Abuse or harassment: Any form of harassment, discrimination, or abusive behavior toward clients or users
• Sexual misconduct: Any inappropriate sexual conduct or communication with clients
• Financial exploitation: Taking advantage of clients for financial gain through coercion or deception
• Mistreatment of clients: Verbally abusive, physically harmful, or emotionally manipulative behavior
• Breach of confidentiality: Disclosing client information without consent
• Impersonation: Posing as another provider or professional
• Intellectual property violation: Unauthorized use of content, images, or trademarks

10. Health and Safety Requirements

10.1 Health and Hygiene Standards

If your services involve physical contact or in-person service delivery, you agree to:

• Maintain high standards of personal hygiene and cleanliness
• Keep your workspace clean, safe, and free from hazards
• Follow current health and safety guidelines and regulations
• Disclose any infectious illness or health conditions that could affect service delivery

10.2 Emergency Preparedness

You agree to:

• Know how to respond to medical emergencies
• Have a plan to assist a client in seeking emergency medical care if needed
• Not attempt to provide medical emergency care beyond your training and credentials

11. Accountability and Grievance Resolution

11.1 Cooperation with Platform

You agree to:

• Cooperate fully with SAHA Collective in investigating complaints or violations
• Respond promptly to inquiries from the Platform about your conduct or services
• Provide truthful information during any investigation or dispute resolution process

11.2 Dispute Resolution

In case of disputes with clients:

• You agree to attempt good-faith resolution directly with the client first
• You agree to participate in the Platform’s dispute resolution process if needed
• You agree to accept the Platform’s decisions regarding conduct violations

12. Consequences for Violations

Violations of this Code of Conduct may result in:

• Warning: Written notice of the violation with a chance to correct the behavior
• Suspension: Temporary removal from the Platform pending investigation or correction
• Profile Deactivation: Removal of your profile from public view
• Permanent Removal: Termination of your account and removal from the Platform
• Legal Action: SAHA Collective may pursue legal remedies for serious violations

The severity of consequences depends on the nature and severity of the violation, history of violations, and impact on clients and the community.

13. Continuous Improvement and Professional Development

We encourage providers to:

• Pursue ongoing professional development and education
• Stay current with industry standards and best practices
• Seek client feedback and use it to improve your services
• Reflect on your practice and look for ways to grow
• Maintain high ethical standards and professionalism

14. Amendments and Updates

SAHA Collective reserves the right to amend this Code of Conduct at any time. Material changes will be communicated to providers at least thirty (30) days in advance. Continued listing of services on the Platform after such updates constitutes acceptance of the updated Code.

15. Governing Law

This Code of Conduct is governed by the laws of the State of Delaware and shall be construed in accordance with the terms of the Platform’s Terms of Use.

16. Questions or Concerns

If you have questions about this Code of Conduct or need clarification on any standards, please contact:

Email: info@sahacollective.com

Acknowledgment

BY LISTING YOUR SERVICES ON THE SAHA COLLECTIVE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO COMPLY WITH THIS CODE OF CONDUCT. YOU UNDERSTAND THAT VIOLATIONS OF THIS CODE MAY RESULT IN SUSPENSION OR REMOVAL FROM THE PLATFORM.